GTM Foundations For Salesforce
  • 👋GTM Foundations For Salesforce
  • Overview
    • ✨Installing the Package
  • Win/Loss Analysis
    • 💸Tracking Win/Loss
    • 📜Win/Loss Survey
  • ICP + Personas
    • 🏨ICP
    • 🧑Personas
    • ✨Value Propositions
  • Competitive Enablement
    • 🏰Tracking Competitors
    • 👨‍🍼Track G2 Reviews
    • 📰Competitor Feed
  • Customer References
    • 👨‍⚖️Tracking Customer References
  • PARTNERS
    • 🧑‍🤝‍🧑Partner Tracking
  • SURVEY
    • 🗒️NPS Survey
  • DASHBOARDS
    • 🏂Pre-Built Dashboards
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  1. SURVEY

NPS Survey

PreviousPartner TrackingNextPre-Built Dashboards

Last updated 2 months ago

The NPS Survey is a delivered Classic email template that be sent to Contacts, either individually or using the custom list review to send to multiple contacts at once.

The NPS Survey is a Flow called "NPS Survey" that you will add to your community site on a page of your choice. NOTE: Make sure to add the values for "id" and "ScoreText" as seen in the image below.

We deliver a custom setting "NPS Link" where you will provide the URL to your Experience (Community) site where the NPS flow resides.

When the contact completes the NPS Survey, this will created a Feedback record with the Results of the survey including the NPS Score and NPS Sentiment.

We are also updating the Account record with the latest NPS Score completed.

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